Frequently Asked Questions
Everything you need to know about your Lucy Folk experience, from shipping to jewelry care.
How should I care for my Lucy Folk jewelry?
To maintain the brilliance of your pieces, we recommend avoiding contact with perfumes, lotions, and chlorine. Store your jewelry in its original pouch and clean gently with a soft, lint-free cloth.
Do you offer international shipping?
Yes, we ship worldwide. Delivery times and shipping costs vary depending on your location and will be calculated at checkout. Please note that international orders may be subject to local customs duties and taxes.
What is your return policy?
We accept returns on full-priced items within 14 days of delivery, provided they are in original condition with all packaging intact. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay for eligible regions.
Can I request a custom size for a ring or bracelet?
Many of our pieces are available in multiple sizes. If you require a bespoke size not listed on our website, please contact our customer care team to discuss potential customization options and lead times.